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Terms & Conditions
This contract detailed here relates to the short term hire of Villa Wira (located, at address, Bali, Indonesia), (hereafter referred to as “The Villa” or “The Property”), and is between the Villa Wira Owners (hereinafter referred to as “The Villa Management” or “we”), and the primary holidaymaker (the person whose name under the booking is made), (hereinafter referred to as “The Hirer” or “you”). This contract is effective on written confirmation by The Villa Management of the receipt of the necessary deposit payment by The Hirer, for the specified rental period as confirmed by The Villa Management
Rates quoted allow for maximum occupancies of 8 adults. Additional occupants can be organized on agreement with the Villa Management. However these may incur extra costs of $20 USD per extra person onto the daily rates quoted.
INCLUSIONS / EXCLUSIONS
Rates include airport transfers, daily Western/Indonesian breakfast, salaries of all household staff, cost of electricity, water, cleaning & gardening, local taxes and all inclusions listed under facilities. Rates do not include tour bookings, baggage handling, food, softdrinks /liquor, personal items & expenses and any excessive cleaning required upon departure.
THE BOOKING PROCESS:
1. RESERVATION ENQUIRY
On receiving your enquiry, we will check availability of the villa for your requested dates. If The Villa is available, we will provide you with:
1. Confirmation of the villa availability and details of the total price
2. An invoice of 40% deposit of the total rental amount is required and is non-refundable.(see cancellation details below)
3. Bank account details will be emailed to you and when the deposit is received your booking will be confirmed by return email.
2. TENTATIVE RESERVATION
If the Villa is available, we will also make a ‘Tentative Reservation’ under your name, for the specified period. This Tentative Reservation in your name will be kept active for a period of 10 working days, awaiting your confirmation instructions and payment of the confirmation non-refundable deposit. Please note that all payments must be made to the account specified by the villa management in US Dollars or Indonesian Rupiah. Any amount received by the villa management must be net of any banking, transfer, foreign exchange charges and the like, which must be borne by The Hirer.
3. RESERVATION CONFIRMATION
Payment of the 40% rental deposit must be received to guarantee your reservation no more than 10 days after receiving the invoice. This deposit is non refundable however booking payments can be transferred across to another booking within 12 months of the date the booking is cancelled. (see cancellation details below).
On receipt of the confirmation deposit at the specified bank account, we will upgrade your tentative reservation, into a confirmed reservation. At this point, we will provide you with, (in writing):
1. Confirmation of your reservation
2. Confirmation of receipt of your deposit
3. Confirmation of the remainder of the outstanding balance for the rental period.
4. RESERVATIONS & PAYMENTS
The final (remaining – less deposit) payment must be received at least 30 days in advance to arrival or in a timely manner negotiated with the villa management (If booked less than 30 days in advance of arrival). Failure to make the final payment on a timely basis will make the reservation subject to automatic cancellation.
All payments should be received in net full of the total amount, including all the bank charges & fees plus the fees of the corresponding bank(s).
Payments are non refundable but can be transferred across to another booking within 12 months of the date the booking is cancelled. This is on the condition that cancellations are made no less than 3 months prior to the arrival date and is subject to availability.
6. CHECK-IN/OUT TIMES
Check-in time from 14:00 & check out time until 12:00 hrs. Late check-out incurs an extra expense of 50% of the nightly rate and allows for use of villa until 6.00pm at the latest. If a guest requires check-out later than 6:00pm then a full night’s rate applies.
DURING YOUR STAY
MEETING LOCAL LAWS AND REGULATIONS
It is a requirement of the Indonesian government, that all foreign guests arriving in hotels and villas are formally registered. At Villa Wira, our staff will be more than happy to undertake this registration process on your behalf. Please supply our staff with all passports. This registration process formality will typically take a couple of hours, and your passports will be returned to you as soon as the process has been completed. You can also bring a photocopy of your passport and give this to our staff for purposes of guest registration.
SETTLEMENT OF INCIDENTAL COSTS
As per our extensive service offering, our villa staff will be more than happy to do your daily food/grocery shopping, book local attractions/transport, arrange for spa services, etc. Where possible our staff will provide you with the actual receipts/bills. However, in some instances, (especially when dealing with small local, independent vendors), a formal receipt may not always be available. If you are adamant that each and every purchase made on your behalf is matched with a corresponding receipt, please instruct our staff on arrival to shop only at those vendors/suppliers who can provide such receipts.
We strongly recommend that as with any other international travel, you take out full and comprehensive travel insurance for everyone traveling in your party, before your journey to Bali. We do not refund deposits in the event of a late cancellation so we recommend that you take out the appropriate travel insurance that covers cancellation of accommodation. Please note that we, The Villa Management and staff are not responsible for any damages/loss caused to persons or property of you, The Hirer and their Party during their stay at The Villa, including (but not limited to) illness, injury, death, loss of valuables, etc) caused by incidents, including (but not limited to) cancellations, acts of nature, floods, fire, acts of third parties, civil disturbances, failure of machinery/equipments, acts of government, acts of God etc. Nor will The Villa Management, Staff, or/its Agents/Vendors be held responsible for any damages/loss caused by Hirer or their Party, including (but not limited to) any individual, estate, the local community, the island and people of Bali, the Indonesian government, the people and/or estate of the Republic of Indonesia.
USE OF THE VILLA
You, as the Hirer are assured use of the villa on an exclusive basis, including the staff and services as stated in the facilities section. Please note that Villa Padi is located in a peaceful, and residential neighborhood. If you plan to hold commercial events, and/or large group events including (but not limited to), weddings, parties, functions, please bring this to the attention of The Villa management, in writing, before confirmation of reservation and we can discuss your requirements, and if it is possible for The Villa Management to meet these. Failure to do this, may result in cancellation of The Hirer’s reservation, and forfeiture of the full Rental fees. If The Villa Management or its Staff or its security personnel feel that there is a serious risk of damage to the villa or its surrounds/neighbours, from improper use of the property, The management and/or its representatives reserve the right to repossess the property. The Hirer is not permitted to engage the services of a 3rd party at their villa (or villa’s private vehicle) without written consent from Villa Management. This is including, but not limited to, caterers, pool fence hire, hired entertainment, alternate driver and the like.
DAMAGE OR LOSSES
Whilst the villa staff will attend to daily cleaning and regular maintenance of the villa, you, The Hirer agrees to be personally responsible for ensuring that the property is left in good order and condition. Any damages or loss, caused to the villa and/or any of its contents, and/or the staff by The Hirer, or their Party, or their Guests remains the responsibility of The Hirer, and the resulting costs must be settled as and when the damages are identified, and in all cases prior to the departure of The Hirer and/or their Party from the villa. Security deposits may be asked, depending on the circumstances. This will be applied on a case-by-case basis and will be required to be paid in rupiah cash. Any resultant damage due to negligence (both deliberate and non-deliberate) will be deducted from the security deposit and the balance given back to the Hirer in cash (rupiah).
If there is a cause for complaint by the Hirer, these should be brought to the attention of The Villa Management as soon as possible. The villa staff are properly trained, and empowered, to resolve most possible complaints. If the complaint is not properly resolved by the villa staff, or (in the unlikely event) has arisen as a result of the villa staff, these complaints should be directed immediately to The Villa Owners (email & phone no.).
LIMITATION OF LIABILITY
The liability of The Villa Management and/or the villa staff is strictly limited to the monies paid by you, The Hirer as rental fees for that specific reservation period, or any portion of the fees there-of.
This contract shall be deemed to be a contract made in Indonesia, and shall be subject to and governed by and interpreted in accordance with the laws of Indonesia.
This contract constitutes the entire agreement between the two parties, and there are no representations, understandings or agreements relative hereto which are not fully expressed herein.